FAQ
Frequently Asked Questions
Orders & Shipping
1. How long does it take to process my order?
All orders are processed within 1–3 business days after your purchase is confirmed. Once your order is shipped, you'll receive a confirmation email with tracking information.
2.How long does shipping take?
Shipping time varies depending on your location:
• USA Orders: 5–10 business days.
• International Orders: 10–20 business days.
(We always strive to deliver your order as quickly as possible!)
3. How can I track my order?
Once your order is shipped, you'll receive an email with your tracking number and a link to track your package in real time.
4. My order hasn't arrived yet — what should I do?
Please first check your tracking link. If your order shows as delivered but you haven't received it, contact your local carrier. If you still can't locate it, email us at support@dayasshop.com and we'll be happy to help.
Products & Sizing
5. How can I find the right size for me?
Each product page includes a detailed size guide to help you choose the best fit. If you're between sizes, we recommend sizing up for comfort.
6. What if an item is out of stock?
Don't worry! Some popular items get restored. You can click the “Notify Me When Available” button on the product page, and we'll send you an email as soon as it's back.
Payments
7. What payment methods do you accept?
We accept all major payment methods including Visa, MasterCard, American Express, PayPal, Apple Pay, Shop Pay, and Google Pay.
8. Is my payment information secure?
Absolutely! Our store is hosted on Shopify, which uses SSL encryption and the highest security standards to keep your information safe.
Return & Exchanges
9. What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed, and unused items with original tags attached.
To start a return, please contact us at returns@dayasshop.com with your order number and reason for return.
10.How do I exchange an item?
At the moment, we don't offer direct exchanges. Please return your item and place a new order for the product or size you'd like instead.
11. Are there any items that cannot be returned?
Yes — for hygiene reasons, we do not accept returns on bodysuits, swimwear, or sale items.
Customer Support
12. How can I contact you?
You can reach our support team anytime at support@dayasshop.com.
We typically respond within 24–48 hours (Monday to Friday).
13. Do you have social media?
Forks! Follow us on Instagram, TikTok, and Facebook @dayasshop for style inspo, new arrivals, and exclusive offers.
Helpful Tip
Before placing your order, please double-check your shipping address and size — this helps us ensure a smooth and happy delivery! 💕
🪞Visual recommendations for Shopify:
• Divide each section with soft dividers (thin nude line or blush background).
• Use accordion-style FAQ blocks if your theme supports it.
• Add a call-to-action at the end like:
"Still have questions? Contact us at support@dayasshop.com — we're here to help!"
Need More Help?
Didn't find the answer you need? Contact us directly, we're happy to assist.